Terms of service

Terms of Service

Welcome to Élevé Edit. By accessing or using our website, SMS services, or purchasing products from us, you agree to the following Terms of Service (“Terms”). Please read them carefully.

1. General Terms

Élevé Edit (“we”, “us”, or “our”) operates the website eleveedit.com.au.
These Terms apply to all users of the site, including browsers, customers, and subscribers of our SMS and email programs.

By using our site, purchasing from us, or opting into communications, you agree to comply with these Terms and our [Privacy Policy].

We may update or modify these Terms at any time. Your continued use after changes are posted constitutes acceptance of the revised Terms.

2. Orders & Payments

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
We reserve the right to cancel, limit, or refuse any order at our discretion. If we cancel an order after payment, a full refund will be issued.

Payments are processed securely via third-party providers (e.g. Shopify Payments, PayPal, Apple Pay). We do not store payment details.

3. Product Use & Information

All Élevé Edit products are for external cosmetic use only.
Any information on our website or packaging is for general information purposes and should not be interpreted as medical advice.

You are responsible for determining the suitability of our products for your personal use. Always follow directions for application and safety.

4. Intellectual Property

All content, design elements, imagery, and trademarks on this website are the exclusive property of Élevé Edit.
You may not reproduce, distribute, or use any part of this content without prior written permission.

5. Limitation of Liability

To the fullest extent permitted by law, Élevé Edit and its directors, employees, or affiliates shall not be liable for any indirect, incidental, or consequential loss or damages arising from:

  • The use or misuse of our products;

  • Inaccuracies or omissions in site content; or

  • Interruptions or delays in site availability.

Nothing in these Terms limits your rights under the Australian Consumer Law.

6. Indemnity

You agree to indemnify and hold Élevé Edit harmless from any claims, liabilities, or expenses arising from your breach of these Terms or misuse of our site or services.

7. Mobile Message Terms (SMS Marketing)

Program Overview

By consenting to Élevé Edit’s SMS/text messaging service (“Service”), you agree to receive recurring automated messages from and on behalf of Élevé Edit through your wireless provider to the mobile number you provided. Messages may include:

  • Service-related updates (e.g. order confirmations, shipping updates)

  • Marketing content (e.g. promotions, cart reminders, early access offers)

Your consent is not a condition of purchase. Participation is completely voluntary.

Message Frequency & Costs

Message frequency varies. We do not charge for this Service, but message and data rates may apply as determined by your wireless provider. You are responsible for any such fees.

Opt-Out

You may opt out at any time by replying STOP to any message or clicking the unsubscribe link (where available).
You will receive a one-time confirmation message.
If you are subscribed to multiple Élevé Edit text programs, you must opt out separately from each one.

Help & Support

For assistance, reply HELP to any message or email hello@eleveedit.com.au.

Number Changes

If you change your mobile number, you will need to re-enroll with your new number. We are not responsible for messages sent to numbers that have been reassigned.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. We may change our sending number or short code at any time and will notify you where possible.

Liability

To the extent permitted by law, Élevé Edit is not responsible for any failed, delayed, or misdirected delivery of messages, any errors in information transmitted, or actions you take in reliance on the Service.

Privacy

We respect your privacy. Personal data collected in connection with the SMS Service is handled in accordance with our [Privacy Policy], including storage and processing by trusted third-party providers such as Shopify and Klaviyo, which may operate outside Australia.

8. Governing Law & Dispute Resolution

These Terms are governed by the laws of South Australia, Australia.
Any disputes will be resolved in accordance with Australian Consumer Law.

If an issue arises, please contact us first — we aim to resolve all matters quickly and fairly. Mediation may be recommended prior to formal legal action.

9. Contact Information

Élevé Edit Pty Ltd
Email: hello@eleveedit.com.au