Privacy policy

PRIVACY POLICY

Last updated: October 6, 2025

Élevé Edit (“Élevé Edit”, “we”, “our”, or “us”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience.
Élevé Edit is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs our collection, processing, and disclosure of personal information.

By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described here.

1. Personal Information We Collect

“Personal information” means information that identifies or could reasonably identify you. It does not include de-identified or aggregated data. Depending on how you interact with us, we may collect or process:

  • Contact details: name, billing address, shipping address, phone number, email address.

  • Financial information: payment card details, transaction data, and billing information (processed securely by third parties).

  • Account information: username, password, preferences, and settings.

  • Transaction information: items viewed, added to cart, purchased, returned, or exchanged.

  • Communications: messages you send us, including customer-support inquiries.

  • Device information: IP address, browser type, and device identifiers.

  • Usage information: pages visited, links clicked, and interactions with our Services.

2. Sources of Personal Information

We collect information:

  • Directly from you when you create an account, make a purchase, or contact us.

  • Automatically via cookies or similar technologies when you browse our site.

  • From service providers who help us operate, such as payment processors and couriers.

  • From partners or third parties where permitted by law.

3. How We Use Your Information

We use personal information to:

a. Provide, Tailor & Improve the Services

Fulfil your orders, process payments, deliver products, handle returns, maintain your account, and personalise your shopping experience.

b. Marketing & Advertising

Send promotional emails, texts, and postal mail; display online advertisements and personalised product recommendations.
If you opt in to receive marketing by SMS or email, we may send you updates, offers, or promotional messages. Message frequency varies. You can opt out at any time by clicking “Unsubscribe” in emails or replying “STOP” to text messages. Message and data rates may apply.
See our Terms of Service for full Mobile Terms.

c. Security & Fraud Prevention

Authenticate accounts, prevent fraudulent or malicious activity, and maintain secure transactions.

d. Communications & Support

Provide customer service, respond to your enquiries, and maintain our relationship with you.

e. Legal Compliance

Comply with laws, court orders, and regulatory obligations, and enforce our terms or investigate potential violations.

4. How We Disclose Information

We may share personal information:

  • With Shopify and other trusted vendors who perform services on our behalf (e.g. payment processing, fulfilment, analytics, marketing, cloud storage).

  • With business and marketing partners to deliver advertising and promotional services.

  • When you consent or direct us to, such as connecting via social media or third-party integrations.

  • Within our corporate group or in connection with a business transfer.

  • To comply with law or protect our rights, users, or the public.

5. Relationship with Shopify

The Services are hosted by Shopify Inc. Information you submit through our site is transmitted to and processed by Shopify and other third-party partners, which may operate outside your country of residence.
Shopify also provides enhanced features that may analyse data across multiple merchants. In these cases, Shopify acts as an independent controller responsible for that processing.
To learn how Shopify handles your data or to exercise your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

6. Third-Party Websites & Links

Our Services may link to third-party websites. We are not responsible for their privacy or security practices. Review their privacy policies before sharing any information with them.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from anyone under the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion of a child’s information.

8. Security & Retention

We implement appropriate safeguards to protect your data; however, no system is entirely secure.
We retain personal information only as long as necessary to provide Services, meet legal obligations, or resolve disputes.

9. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access / Know what personal data we hold;

  • Correct inaccuracies;

  • Delete your information;

  • Request Portability of your data;

  • Opt out of marketing communications at any time.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing a request.

We will not discriminate against you for exercising your privacy rights.

10. Complaints

If you have concerns about how we handle your personal information, please contact us first at hello@eleveedit.com.au.
If you are in Australia and remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. International Transfers

We may transfer and store your data outside Australia, including in the United States, Canada, and the European Union.
When transferring personal information internationally, we rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses or equivalent legal mechanisms.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:

Élevé Edit Pty Ltd
Email: hello@eleveedit.com.au